Thanks for taking the time to share your thoughts. Your feedback is valuable to us and helps us improve our service.
We are committed to compliance with data protection legislation, as well as your rights to confidentiality and respect for privacy. The Council will ensure that it keeps your personal data accurate and secure to provide you with efficient services.
We will only use the data it holds about you in accordance with the law. We will also only collect the minimum data necessary, and when it no longer has a need to keep your data, it will be disposed of in a secure manner.
We have a Data Protection Officer who makes sure we respect your rights and comply with the law. If you have any concerns about how we look after your personal data please contact the Data Protection Officer Alun Kime at firstname.lastname@example.org or by calling 01352 702802.
Personal data is any information that relates to an identifiable living individual directly or indirectly. This includes data that when combined with other data can then identify a person. For example your name and contact details.
Some data is considered to be special and needs more protection and safeguards due to its sensitivity. It is often data that is very personal to you, that you wouldn’t expect or want to be widely known. This will include anything that can reveal your:
We may need to use some information about you to:
When processing your personal data we must have legal reason to do so. Generally we collect and use your personal data where:
At the time of collecting your data, the Council will inform you:-
We use a range of organisations to help us deliver our services, where we have these arrangements there is always an agreement in place to make sure that those organisations comply with data protection law.
We sometimes have a legal duty to share personal data with other organisations. This is often at the request of the courts when:
We may need to share your personal data when we feel there’s a reason that’s more important than protecting your privacy:
For all the reasons above, the risk must be serious before we can override your right to privacy.
The Council will only transfer personal data outside of the EEA in compliance with Chapter V of the General Data Protection Regulation. Transfers may be made where the Commission has decided that a third country (a country outside the EEA), a territory or one or more specific sectors in the third country, or an international organisation ensures and can demonstrate that individual’s rights are protected by adequate safeguards.
The Council secures your personal information from unauthorised access, use or disclosure. The Council secures the personal data you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
We may store your personal information using European Union based cloud providers, but only where a data processing agreement is in place that complies with obligations equivalent to those of the General Data Protection Regulation.
The Council is required by law to protect the public funds it administers, to this end we may share your personal data with other bodies responsible for auditing or administering public funds to prevent and detect fraud.
The Auditor General for Wales requires all local authorities under his powers in Part 3A of the Public Audit (Wales) Act 2004, to provide data it holds for this purpose. The data is shared with the Wales Audit Office/Audit Commission.
Individuals have certain rights in respect of their own personal data, which are (further information relating to your rights including how to make a request can be found on our Data Protection Page);
For further information on the use of your data including how to make a request under your individual rights above please visit our Data Protection Page or contact our Information Governance Team using the details below:-
Information Governance Team
Flintshire County Council
Flintshire CH7 6NR
Alternatively you can contact the Council’s Data Protection Officer Alun Kime using the following details:-
If you feel the Council has handled your data unfairly or unlawfully you can lodge a complaint with our Information Governance Team using the link below:-
Data Protection Complaints Procedure
If you remain dissatisfied with how the Council has handled your personal data you may wish to contact the Information Commissioner’s Office by:-