Please read our privacy notice before you continue.
What is my CRM Customer Reference Number?
If you have logged an enquiry via an e-form on the Flintshire website, or by telephone to the streetscene contact centre and you gave an e-mail address, then you will have received an e-mail to confirm that the enquiry has been logged. That email contains 2 reference numbers, the first one is identified as your "Customer Reference Number" and is in the format "CR1803-012345" and the second one is identified as the "Enquiry Reference Number" and is in the format "1803-012345". The first number, prefixed by CR is your CRM Customer Reference Number. If you enter that here you must supply the same email address as you did when you logged that enquiry otherwise the system will not allow you to register.
- The data you provide when signing up for the Customer Portal will only be used for the specific purposes of administering the Flintshire Customer Portal. The data will be retained until you unsubscribe from the service by requesting the removal of your Customer Account records via the “Manage Profile” link on the Customer Portal.
- The details you give us will be stored in our Customer Relationship Management (CRM) system for the purposes of providing relevant Council services to you via the Customer Portal and will not be shared with any third party. The CRM system is housed in data centres located in the County of Flintshire.
- Visit http://www.flintshire.gov.uk/en/Resident/Contact-Us/Privacy-Notice.aspx for full details on your individual rights and who to contact if you are unhappy with how your information has been handled
Passwords have to be a minimum of 6 characters and contain one uppercase letter, one lowercase letter, one number and one symbol (e.g. !, $, %...)
The reason for the password complexity is that Local Government has very strict annual security assessments which we have to comply with. One of the elements that we are assessed against relates to how we format passwords in order to provide the best security possible for our customers and associated information. For this we follow best practice guidance from the National Cyber Security Centre (NCSC). An increasing number of commercial sites are now also following this guidance. Information Security is extremely important to us and we do try to balance risk and complexity with customer experience.