Please read our privacy notice before you continue.
If you have logged an enquiry via an e-form on the Flintshire website, or by telephone to the streetscene contact centre and you gave an e-mail address, then you will have received an e-mail to confirm that the enquiry has been logged. That email contains 2 reference numbers, the first one is identified as your "Customer Reference Number" and is in the format "CR1803-012345" and the second one is identified as the "Enquiry Reference Number" and is in the format "1803-012345". The first number, prefixed by CR is your CRM Customer Reference Number. If you enter that here you must supply the same email address as you did when you logged that enquiry otherwise the system will not allow you to register.
Passwords have to be a minimum of 6 characters and contain one uppercase letter, one lowercase letter, one number and one symbol (e.g. !, $, %...)
The reason for the password complexity is that Local Government has very strict annual security assessments which we have to comply with. One of the elements that we are assessed against relates to how we format passwords in order to provide the best security possible for our customers and associated information. For this we follow best practice guidance from the National Cyber Security Centre (NCSC). An increasing number of commercial sites are now also following this guidance. Information Security is extremely important to us and we do try to balance risk and complexity with customer experience.