Local Authorities are required to have a published complaints procedure to enable members of the public who are in receipt of any council service, to complain to us should they feel their needs are not being met. Therefore, we are carrying out a public task which is carried out in the public interest and is also in the exercise of official authority vested in us as a Public Authority.

Flintshire County Council will share your data with other council services to enable us to carry out the service which you require. We may share your data with other organisations for the purpose of resolving your concern or complaint. For example, if you complain to the Public Services Ombudsman for Wales, we may be asked to share a copy of your complaint file.

Flintshire County Council will retain your data for 6 years.

If you feel that Flintshire County Council has mishandled your personal data at any time you can make a complaint to the Information Commissioner's Office by visiting their website or by calling their helpline on 0303 123 1113.

For further information about how Flintshire County Council processes personal data and your rights please see our privacy notice on our website - https://www.flintshire.gov.uk/en/Resident/Contact-Us/Privacy-Notice.aspx